Frequently Asked Questions
Everything you need to know about your Mizuno gear and orders.
How do I determine the right size for my Mizuno running shoes?
We recommend measuring your foot in centimeters and referring to our official Size Guide. Most Mizuno running shoes fit true to size, but we suggest a half-size larger for performance running to allow for foot expansion.
What is the standard shipping timeframe for orders?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for performance gear?
We offer a 30-day return policy for items in new, unworn condition with original packaging. Please note that custom-made items or final sale products are not eligible for return.
How should I clean and maintain my Mizuno sports equipment?
For footwear, use a soft brush and mild detergent with cold water; never machine wash or dry. For technical apparel, wash in cold water on a gentle cycle and hang dry to preserve fabric technology.
Do you offer a warranty on your products?
Yes, Mizuno provides a limited warranty against manufacturing defects for one year from the date of purchase. This does not cover normal wear and tear or damage from misuse.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay or Klarna where available.